Engagement is the name of the game.
Businesses need more than social media to build loyalty. They must start with the basic building blocks of loyalty: emotional engagement, customer satisfaction, above par customer service, making customers feel special and in-demand, quality goods and services.
By interacting with customers, getting their feedback, giving exclusive benefits and keeping their interest, these experiences can make your business more valuable to them. Pair these with an incentive program to give a variety of rewards and benefits, and you'll endure over others.
Using mplifyr, you can create engagement by offering more than just discounts and daily deals. You can create over 50 different combinations of earning and redemption activities or even create your own custom activities to suit your customers' diverse interests and purchasing habits.
Why we built mplifyr for you.
We believe any business should be able to have an incentive program, not just the ones that have the money and resources to build them. It costs thousands of dollars just in set up costs to create advanced incentive programs and businesses without programs find it difficult to compete with those that have them.
This is why we built mplifyr. Any business can now create their own powerful, customized program to rival large programs, but at a fraction of the cost. Our system is patented, stable and one of the most advanced on the market today.
Businesses all over the world can use mplifyr because we accommodate for virtually every currency and we have a Universal Point System, so earnings and redemptions can be made with any business on mplifyr.
We're proud to deliver an engaging experience where you can interact with your customers beyond dollars and cents and engage with them on a more personal level.
Who are we?
We're a young, pulsating company comprising of a diverse group of professionals with backgrounds in law, finance, IT, accounting and marketing with offices in Houston, TX and Sydney, Australia and partners in South Africa, Europe and Asia.
If you have any questions about our parent company, SEiiAN Rewards, or if you need to how to do anything on mplifyr, please contact us. Our contact details also display on every page inside the mplifyr site.
How to reach us.
SEiiAN Rewards Pty Ltd
Suite 109 (Rear Door), 26-32 Pirrama Road
Pyrmont, NSW 2009
+61 1300 SEIIAN (734 426)
2800 San Jacinto Street #3B-6
Houston, TX 77004
United States of America
We give our greatest appreciation to Photopin for the pictures:
Sign up and start customizing your program for free. To create earning and redemption activities, you must purchase the Universal Points you'll give to your customers after they do your earning activities. There are no set up costs, monthly fees or additional charges for advanced features; it's all included with no risk because you can pay as you go.
How much it costs
For your first time, you must purchase Universal Points from mplifyr. Universal Points are purchased in lots. 1 lot = 4,400 Universal Points = US$110.00 (inclusive of Sales Tax, GST, VAT, etc.) This is only 2.5 US cents per Universal Point. When you've given out all of your Universal Points to members, simply top up securely through PayPal (similar to adding mobile phone credits).
Or don't buy from us
You can also get Universal Points in two other ways below. You can reuse the Universal Points to reward members again or use them to make redemptions with businesses; it's up to you.
Get them from businesses on mplifyr (B2B)
Your business can earn Universal Points from other businesses on mplifyr. Simply do a purchase activity in their program to earn. You can reuse the Universal Points you've earned to reward your customers again. You can also use the Universal Points you earn to make redemptions with businesses; the choice is yours.
Get them from members
You can get Universal Points by offering item (and cash) voucher redemptions to members on mplifyr. When a customer redeems the voucher with you, the Universal Points you've requested for the voucher is credited automatically to your account.
Be live in minutes.
Give Rewards for Purchases
Reward members for purchasing with you in 3 different ways:
(1) Give Universal Points per unit of currency spent.
"Ex: Earn 1 Universal Point for every $1 spent."
(2) Give fixed Universal Points if they make a minimum purchase.
"Ex: Earn 25 Universal Points for every purchase over $5.00."
(3) Give fixed Universal Points if they buy a specific product or service.
"Ex: Earn 30 Universal Points for purchasing a haircut."
Give Rewards for Discounts
When members redeem discount offers you create, you must give the member 1 Universal Point per dollar (or equivalent currency) spent based on the discounted price. For example, if a member redeems a 50% discount off $100.00, you must reward the member with 50 Universal Points. This is done automatically.
Create a promotion for a limited time to give additional Universal Points during your purchase activity to
really incentivize members.
"Ex: The first 50 members will earn an extra 50 Universal Points when they do our purchase activity on Mother's Day!"
Create freebie activities where members must purchase a minimum amount of products/services from you to
receive something free. mplifyr keeps count of the number of times they purchase, so you don't have to.
Bye-bye punch cards!
"Ex: "Buy 10, Get 1 Free!"
Give Cash Back
Create cash back activities where members must earn a minimum amount of
Universal Points from you to receive a cash back voucher. mplifyr keeps count of the number of Universal
Points they've earned from you, so you don't have to.
"Ex: Earn 500 Universal Points from us, get a $10 cash back voucher!"
Give Rewards for Going to a Website
Drive traffic to a website by rewarding members for clicking a link that you designate. Their rewards are given automatically.
Give Rewards for Joining Your Program
Members join and follow your program with one-click by clicking the "Hook" button and you can reward them for it. Once they've been rewarded, they can't unhook you for at least 30 days so entice them with great offers and benefits during this time!
Give Rewards for a Custom Activity
Create your own custom activity to reward members (check-ins, treasure hunts, attending events, anything you want)!
Give Rewards for Giving Feedback
Create a question for members to respond to and give their comments. You can view their answers right away (only you see their answers).
What members can redeem from you
Offer members item and cash vouchers in exchange for their Universal Points. Don't forget you can use the Universal Points you're given to reward members again or redeem rewards for your business!
Give Cash Vouchers
Offer members cash vouchers in exchange for their Universal Points.
"Ex: Get a $50 cash voucher from us in exchange for 5,000 of your Universal Points."
Give Item Vouchers
Offer members goods or services vouchers in exchange for their Universal Points.
"Ex: Get a tax consultation from us in exchange for 5,000 of your Universal Points."
All earning and redemption activities have simple rules so members don't take advantage of your program and to restrict cheating and misuse of the system. We explain the rules to you before you build any activity and they are embedded into the system.
Transacting takes seconds.
There are three ways to transact with members to give them Universal Points, redeem their vouchers, give badges, add them to your exclusive clubs and more. It's fast and easy.
(1) Use the free mobile app on iTunes.
Our free mobile app allows you to scan members' QR codes when they display it to you from their mobile device or you can simply ask them for either their username, email or membership ID and enter it into the app.
(2) Use mplifyr.
Use the Transact menu and enter either their username, email or membership ID to find and reward them. You may have to enter one or two more fields depending on the activity you're transacting. For example, if you're giving points per dollar, you'll have to enter the dollar amount. It's super easy.
(3) Through your POS system or website.
You can integrate with mplifyr via an open Application Programming Interface (API) to reward members for purchases and redeem their cash vouchers. Instructions are on the Build menu inside the mplifyr site.
You can gain member status to receive fantastic benefits!
OpalPurchase over US$50,000 (or equivalent) in a membership year
Opal members get a 5% bonus every time they buy Universal Points. For example, for US$110.00, they'll receive 4,620 Universal Points instead of 4,400 Universal Points. Opal members are also provided one free set up of our API to their online store.
DiamondPurchase over US$200,000 (or equivalent) in a membership year
Diamond members get a 10% bonus every time they buy Universal Points. For example, for US$110.00, they'll receive 4,840 Universal Points instead of 4,400 Universal Points. Diamond members are provided one free set up of our API to their online or physical store.
InfinityPurchase over US$500,000 (or equivalent) in a membership year
Infinity members get a 20% bonus every time they buy Universal Points. For example, for US$110.00, they'll receive 5,280 Universal Points instead of 4,400 Universal Points. Infinity members are also provided up to three free set ups of our API to either their online or physical store.
A new way to gain visibility
All businesses are ranked according to the number of Universal Points they've purchased from mplifyr. This is because a portion of what they pay for Universal Points goes directly to charities, non-profits, schools and associations. The higher they're ranked, the greater their visibility.
Businesses are also ranked in the business categories they set when they create their program. For example, if their categories are "Retail" and "Appliances", they can see where they rank amongst other businesses in each of these categories.
Analytics that make sense.
You have access to robust analytics to view a summary of your activity, how your earning and redemption activities are performing and see averages of what other businesses are offering in their programs so you can set the right levels for your rewards.
You can also see your top customers, average demographics of your customers and much more useful information to help you analyze who you're attracting and the efficiency of your program.
More engaging and superior features.
Take advantage of functionalities that go beyond standard incentive programs. These features prove your program will be just as powerful as any large program on the market today. Use all the features or a little bit at a time; there's no extra costs or hidden fees, it's all included.
Give more than points
Reward members for being an asset to your business or just to say thank you with 5 levels of gratifying badges. You can also attach exclusive benefits to badges such as members with Ace badges receive "no waiting in line" privileges. You decide what benefits to give, not us!
Earn for your business
Your business can earn and redeem from other businesses on mplifyr, just like individuals earn from you. You can participate in any purchasing activity they have. This is great if your supplier or vendor is a member of mplifyr, because you both can benefit.
You can use your earnings to redeem item and cash vouchers from businesses on mplifyr or recycle them to reward members again. Simply present the business with your QR code or give them your business' username (ex: +joesbakery) to earn.
Engage your VIPs and employees
It's important to build and keep brand advocates; after all, they're usually your most profitable customers. To make them feel special, you can segment and reward your VIPs and employees differently by adding them to your VIP and Employee Club. You can reward them with more Universal Points for your earning activities and ask them for less Universal Points for your redemptions. You can also reward your returning customers with better value item and/or cash vouchers.
Follow your favorites
You can "hook" other businesses to follow them and keep abreast of what's new in their programs.
Enjoy free advertising
You can post articles, blogs and videos in your incentive program for members to see when they view your program, all for free.
Send beautiful, targeted emails
You can send emails to members with details of the activities in your incentive program and your information. Select what activities to share, add links (social media, website, email) and create a personal message. You can also target the audience to email by gender and age group.
Build a coalition
You can build your own coalition to have other businesses sitting under your branded program. For example, a large shopping center may want a program for their stores and have them as part of their coalition. The businesses in the coalition may buy Universal Points from the shopping center. The stores in the coalition are branded with the logo of the shopping center on mplifyr.
Our pride and joy: benefit from a Universal Point system
A Universal Point system allows you to earn and redeem with everyone in a network and keep your points in one central repository. This is why you can earn and redeem with any business on mplifyr (you can earn in the USA and redeem in Australia if you wanted to). This maximizes the value of your earnings and gives you flexibility. Our system is patented and the first gamified, global platform of it's kind.
5 reasons to enroll members.
When you enroll members to your program, you receive benefits that no other business gets, see all of them below.
They're hooked for life on you
Members you enroll are "hooked" on you permanently. They'll always belong to your incentive program and they can never unhook you.
Your business is always visible
Members you enroll always see your business name and details on every page of mplifyr after they log in.
Your details are on every email
Members you enroll always see your business name and details when they receive emails generated from mplifyr.
They receive extra bonuses from you
Members you enroll receive a 10% bonus of Universal Points (at no extra cost to you) when they earn from you, incentivizing them to return.
Get access to member information
You can download to Excel the details of members you enroll such as their full name, username, and email. If they provide their address and telephone number, you'll receive this too.
Videos to help you use mplifyr.
Amanda explains to business users how to navigate around mplifyr.
How To Customize Your Program
Amanda explains how business users can customize their incentive program to make it look totally awesome. This is something you're going to want to do as soon as you join mplifyr to promote your business to the fullest!
How To Buy Universal Points
Amanda explains to business users how to buy Universal Points from mplifyr to start building earning and redemption activities in your incentive program.
Learn About Our Engagement Features
Amanda shows business users some of the engagement features that individuals can do with your business including hooking (following) your program, voting if they like your business and posting to their Facebook wall that they like your program. She'll also show you how to get to your vanity URL which will lead anyone directly to your incentive program to show them what you're offering.
How To Post Videos & Articles
Amanda shows business users how to post articles and videos on their incentive program for members to view. Take advantage of free advertising to promote your business now!
VIP and Employee Clubs
Amanda shows you how to add mplifyr members to your VIP and Employee Clubs to offer them more points and greater value than all mplifyr members.
Creating an Item Redemption Voucher
Amanda shows you how to create item vouchers. She'll walk you through an example on how to build one for Joe's Cafe and she'll show you the entire process of what happens when the customer redeems the voucher and how you transact it for them.
How to Create Item Vouchers for VIP & Employee Members
Amanda shows businesses users how to create item vouchers (it's exactly the same for cash vouchers) for your VIP and Employee Club members so you can offer them better value! You may want to watch videos 6 and 7 first!
Creating a Cash Redemption Voucher
Amanda shows you how to create cash vouchers. She'll walk you through an example on how to build one for Joe's Cafe and she'll show you the entire process of what happens when the customer redeems the voucher and how you transact it.
How to Create a Custom Activity
Amanda explains how to create a custom activity on mplifyr. Custom activities allow you to create any activity you want to engage your customers and reward them for completing it. Examples may be treasure hunts, contests, check-ins and special events. Custom activities must not involve purchases from your business.
How to Reward Members for Going to a Website ('Click a Link' Activity)
Amanda shows you how to create an activity on mplifyr where you can reward members for visiting a web link that you designate to drive traffic to that site. You can drive members to a social media page, new website, a blog or anything you want.
How to Reward Members for Joining Your Incentive Program
Amanda explains how to reward members for joining your incentive program. When you reward them for joining your program, they will not be able to 'unhook' you for 30 days, so be sure to entice them with some great offers during this time!
How to Reward Members for Giving You Feedback
Amanda explains how to set up an activity to reward members for giving you feedback. You can ask members anything and they can give you feedback and leave a comment (that only you can see). You can see their responses in your Home menu, Customer Feedback Results tab.
How to Create a Discount Voucher
Amanda shows you how to create a discount voucher. She also explains the rules to creating them and how to transact one.
How to Reward Members for Purchasing a Specific Item or Service
Amanda explains how to create a purchase activity where you can reward members for purchasing a specific item or service. She also shows you how to transact Universal Points to the member in seconds after they make the purchase.
How to Create a Freebie ("Buy 10, Get 1 Free") Activity
Amanda shows you how to create a freebie activity such as "Buy 10, Get 1 Free". She shows you how to specify the number of times they bought the item from you and what happens when they earn the freebie and what you need to do to transact their voucher. Remember you must have a purchase activity set up first before you create a freebie! So you may want to watch the Purchases videos first!
How to Reward Members With a Cash Back Voucher
Amanda shows you how to create a freebie activity to reward members that earn over a certain amount of Universal Points with you and you can reward them with a cash back voucher. Be sure to watch the Purchases videos first!
How to Create a Promotion
Amanda explains how easy it is to create a promotion to offer your customers additional rewards when they engage in your current purchase activity. For example, "The first 100 customers will earn an extra 50 Universal Points this weekend when they engage in our purchase activity on our program!"
How to Give Members Badges To Show Them You Love Them!
Amanda shows you how easy it is to give your customers fun, virtual badges to show your appreciation for them! Members love getting them!
How to Reward Members For Referring Your Business
Amanda shows you how to create an activity in your program to reward members that refer your business to their family and friends.